Frequently Asked Questions

This page contains many of the common questions that clients have about fire safety equipment and our services. Click on any of the questions below to view the answer.

GENERAL

We do not service the fire equipment needed at high-rise properties such as fire alarm networks and sprinkler systems. Our maintenance facility and fleet vehicles therefore do not require the equipment required to service the systems utilized by high-rise properties. By specializing solely on basic fire safety equipment we can minimize overhead and service your building's basic fire safety equipment at a far lower cost than many competitors.

If you have your basic fire safety equipment serviced by technicians that also service high-end fire systems, you will be paying too much. To learn more please refer to our pricing page.

Getting started is quick and easy. The first step is to contact us so that we can obtain some basic information about you and your building's fire safety needs. If you have never used Connected Fire Safety Services to service your building's fire equipment in the past, we can schedule and perform an optional Needs Analysis Evaluation. If this step is not required a technician will be scheduled to visit your property and perform the required servicing work.

To better understand how the process works please review our process overview page.

We also support clients that only require the servicing of their fire extinguishers. To learn about this extinguisher-only service, click here.

No. The only fees charged are related to the actual servicing of your building's fire safety equipment. This servicing typically occurs once per year on the building's assigned Annual Service Date. (Based upon the legal maintenance requirements for fire extinguishers and emergency lighting.)

For a full review of our fees please refer to our pricing page.

We have created a Fire Safety Cost Estimator tool that calculates the estimated cost associated with installing any new fire equipment required to bring your building up-to-code, along with the servicing of your building's existing equipment. To learn more and use the tool, click here.

The Chicago Municipal Code is available online here: http://www.amlegal.com/codes/client/chicago_il/

Chapter 15 of the code covers fire protection equipment.

NFPA 10 is published by the National Fire Protection Agency and is the standard for portable fire extinguishers. These codes apply to the selection, installation, inspection, maintenance, and testing of portable extinguishing equipment. In short, this is the set of official rules that govern fire extinguishers. In order to service fire extinguishers, a technician must pass a comprehensive exam that proves his or her competency of the information contained in NFPA 10.

A free version of NFPA 10 is available online at this address: http://www.nfpa.org/codes-and-standards/document-information-pages

A free version of NFPA 10 is available online at this address: http://www.nfpa.org/codes-and-standards/document-information-pages

NFPA 10 is published by the National Fire Protection Agency and is the standard for portable fire extinguishers. These codes apply to the selection, installation, inspection, maintenance, and testing of portable extinguishing equipment.

FIRE EXTINGUISHERS

This issue is reviewed in our blog post here.

This issue is reviewed in our blog post here.

If additional fire extinguishers are required at your property, we offer a full selection of re-certified units in addition to brand new units. Re-certified extinguishers are 40% less expensive and nearly indistinguishable from new units. Since the units are not brand new, no sales tax is required, making them an even less expensive option.

Each re-certified unit has been fully "torn down" and rebuilt by our technicians to their original operating condition. All internal components are inspected and replaced as needed. All extinguisher cylinders have been hydro-tested and are up to code, meeting all city and state certification requirements.

We provide an unconditional 30-day money back guarantee on all re-certified extinguishers. If you are unhappy with the units for any reason, we will apply the full purchase price of the units (less any installation fees) towards the price of brand new units.

This issue is reviewed in our blog post here.

This issue is reviewed in our blog post here.

This issue is reviewed in our blog post here.

This issue is reviewed in our blog post here.

FIRE EXTINGUISHER SECURITY CABINETS

Security cabinets provide numerous benefits including an enhanced visual appearance of your common areas, protection against the tampering and theft or your fire extinguishers and more. Click the button below to learn more about security cabinets.

Learn about Security Cabinets

No. Security cabinets are not required to be installed within the common areas of a condo association. The use of cabinets also does not change the fire extinguisher maintenance requirements for buildings in Chicago, Illinois. Click the button below to learn more about security cabinets and the benefits that they provide.

Learn about Security Cabinets

In the case of a fire, the glass or plastic panel on the front face of the cabinet must be broken in order to access the extinguisher. These panels are designed to break relatively easy and shatter into safe pieces that will not harm the person accessing the extinguisher.

To facilitate the breaking of the glass each cabinet should be equipped with a "hammer" or "breaker bar". (A sample of each is shown below) By striking the glass with provided device, the pane will shatter and the user can access the fire extinguisher.

Fire extinguisher cabinet hammer Fire extinguisher cabinet breaker bar

Learn about Security Cabinets

EMERGENCY LIGHTING

This issue is reviewed in our blog post here.

This issue is reviewed in our blog post here.

This issue is reviewed in our blog post here.

SMOKE & CARBON MONOXIDE DETECTORS

This issue is reviewed in our blog post here.

This issue is reviewed in our blog post here.

This issue is reviewed in our blog post here.

Have other Questions?

We'd love to help! Please contact our team and we'll get you the information that you need.

 

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